Effective Date: 4th March 2025

Thank you for choosing Plox, operated by Respawn Technologies Private Limited. We strive to provide a seamless and high-quality experience. However, we understand that sometimes refunds may be necessary. This Refund Policy outlines the conditions under which refunds are issued.

1. General Refund Policy

All purchases and subscription payments made on www.plox.in are non-refundable, except in the cases explicitly outlined below.

If you experience any technical issues or dissatisfaction, please contact our support team at support@plox.in, and we will make every reasonable effort to resolve your concerns.

2. Subscription Fees

2.1 No Refunds on Subscription Payments

• All subscription fees are billed in advance and are non-refundable.

• We do not provide partial refunds or prorated refunds for canceled subscriptions.

2.2 Cancellation Policy

• You may cancel your subscription at any time through your account settings.

• Your access to the service will continue until the end of your current billing cycle, after which your subscription will not renew.

  
  

3. Exceptional Refund Scenarios

Refunds may be considered under the following circumstances:

3.1 Duplicate Charges

If you were mistakenly charged multiple times for the same subscription, please contact support@plox.in with proof of the duplicate charge. We will issue a full refund for the duplicate amount.

3.2 Billing Errors

If you were charged an incorrect amount due to a billing error on our end, we will refund the excess amount charged.

3.3 Service Downtime or Non-Delivery

If Plox is completely inaccessible for more than 48 consecutive hours due to an issue on our end (excluding scheduled maintenance or factors beyond our control), we may issue a pro-rated refund or credit upon request.

4. How to Request a Refund

To request a refund under an exceptional case:

1. Email support@plox.in with the subject line: "Refund Request - [Your Order/Subscription ID]"

2. Include your account details, payment proof, and reason for the refund request.

3. Our team will review your request and respond within 5-7 business days.

If approved, refunds will be processed back to the original payment method within 7-14 business days, depending on your bank or payment provider.

5. Changes to the Refund Policy

We may update this Refund Policy from time to time. Any significant changes will be communicated to you via email or on our website.

6. Contact Information

For any questions regarding this Refund Policy, contact us at:

Plox
Operated by Respawn Technologies Private Limited
Email: support@plox.in
Phone: +91-9004986915